Mass IT Outage
Customers currently in resort
Some of our partner airlines were severely impacted by the global IT outage on Friday, and many flights that were due to depart on Friday and over the weekend were unable to operate.
Our partner airlines are working hard to ensure that all affected passengers are repatriated as soon as possible. Our resort representatives are on hand to provide support and will keep you updated with the latest information as and when it’s received.
Anyone who was due to return home on Friday, 19 July will now fly home on Tuesday, 23 July. Flight and transfer times will be communicated by our resort staff as they are made available.
We understand this is not the end of your holiday that you would expect, and we sincerely apologise for the impact this has had. We ask that you please to bear with us while our airline partners work through the next steps.
Flights departing from UK
Due to the global IT outage affecting Windows computers and servers on Friday, 19 July, airlines, including TUI Airways, were severely impacted, resulting in flight delays and cancellations.
Our partner airlines are working hard to resolve the issues, however please be aware that some flights continue to be affected. Customers should travel to the airport as normal unless otherwise advised. However, please plan ahead and expect longer waiting times.
We will update this page with details of any flights that are affected.
Flight cancellations
The following flights have been cancelled by the airline. Passengers booked on these flights can choose to transfer to a later date with no amendment fees (subject to availability) or to cancel their booking and receive a full refund. We apologise for the disruption, and we will be in touch directly (direct bookers only) or via your travel agent (all other bookers) to confirm your preference.
- 23 July 2024 – TUI Airways – Manchester to Hurghada
- 24 July 2024 – TUI Airways – Birmingham to Sharm el Sheikh
Your holiday is 100% protected
We are part of a family-owned travel business that has been operating for more than 30 years. We’re proud members of ABTA and every one of our holidays is 100% protected by our ATOL licence, ATOL number 9749.
ATOL Protected
The ATOL scheme is run by the UK Government’s Civil Aviation Authority. In the event of the holiday being cancelled or disrupted or a travel company ceasing to trade, the ATOL scheme will support consumers to minimise disruption to their holiday or, if they are no longer able to travel, provide a full refund for the holiday. This means that when you book a holiday package with us, your money is 100% protected.
Our Holiday Assurance
For added peace mind, for all new bookings made after 01 January 2021, we offer this assurance:
1. If any of the following occurs you will be able to amend your booking fee-free or claim a full refund:
• The UK Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel to your destination.
• The Government advice changes to make it illegal to travel abroad.
• If it becomes a requirement to quarantine on arrival at your destination, with no option to forgo this.
• If your destination is placed on the “red list” prior to departure.
2. If either of the following occurs you will be able to amend your booking fee-free:
• After your holiday is booked the advice changes requiring you to quarantine on return to the UK.
• After your holiday is booked new requirements mean you are unable to travel due to new vaccination or testing requirements, or the area you are travelling from returns to lockdown.
Travel insurance
We hope that you will never need to claim on your travel insurance, but it is important to make sure that you and your belongings are properly covered just in case the unexpected happens. We recommend taking out travel insurance at the time you book and strongly recommend choosing a policy with specific Covid-19 cover.
What do we do to protect our guests?
Your safety is our main concern. We work closely with the FCO, airlines, other tour operators, and the local authorities in resort to make sure that all aspects of your holiday are completely safe, and to plan appropriate steps should the FCO advice change.
The Egyptian authorities take visitor safety very seriously:
- • There is a special tourist police force that operates in tourist areas, plus security checkpoints at airports and on the roads into each resort.
- • Hotel security is managed by the hotel security team in conjunction with the tourist police.
- • Unauthorised people and vehicles are prohibited from hotel grounds by law. (This is why a regular taxi can take you to the hotel gates, but only specially licensed "limousines" can take you to the hotel door).
Our resort team is also there on the ground to help you get the most from your holiday, but also to answer any questions you may have about security in resort.
