Latest Travel Information

Updated 26 May 2020

Coronavirus Travel Information

Temporary restrictions on international travel

As countries respond to the Covid-19 pandemic, there have been international border closures and other restrictions, which can be subject to change without notice. As a result, the Foreign & Commonwealth Office (FCO) is currently advising against all but essential international travel.

As a result we will no longer be offering any holidays departing before 11 June 2020. We will be contacting all customers due to travel up to, and including, 11 June 2020 directly or via their travel agent to offer advice on options are available at this time, including moving their holiday to a later date.

In addition we are relaxing the balance due dates on all holidays departing before 01 August 2020. For holidays due to depart in June or July 2020, your balance will now be due 2 weeks prior to departure. For holidays due to depart in August or September 2020, your balance will now be due 4 weeks prior to departure.

Finally, to give additional freedom and peace of mind for anyone due to depart between 17 March and 31 July 2020, we are offering fee-free date changes up until 2 weeks prior to departure. You can choose to depart on a later date, and we will waive the administration fee.

All other holidays are operating as planned

Where there are no official travel restrictions in place and you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations. Should the Foreign & Commonwealth Office change its travel advice to recommend against travel to your destination, and your holiday is affected, we will contact you directly or via your travel agent to discuss the options available to you.

More information

We understand that you may have concerns about your holiday, so we have included some information below to help answer questions you may have. Click on the links to find out more. You can rest assured that your health and well-being remain our top priority, and that we continue to monitor all the relevant advice from the Foreign & Commonwealth Office and local authorities.

• Is it safe to book a holiday?
• Should you cancel your booking?
• Will your holiday be affected?
• Has your doctor advised you not to travel?
• What to expect on arrival in Egypt
• How you can protect yourself

What do we do to protect our guests?

Your safety is our main concern. We work closely with the FCO, airlines, other tour operators, and the local authorities in resort to make sure that all aspects of your holiday are completely safe, and to plan appropriate steps should the FCO advice change.

The Egyptian authorities take visitor safety very seriously:

• • There is a special tourist police force that operates in tourist areas, plus security checkpoints at airports and on the roads into each resort.
• • Hotel security is managed by the hotel security team in conjunction with the tourist police.
• • Unauthorised people and vehicles are prohibited from hotel grounds by law. (This is why a regular taxi can take you to the hotel gates, but only specially licensed "limousines" can take you to the hotel door).

Our resort team is also there on the ground to help you get the most from your holiday, but also to answer any questions you may have about security in resort.

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