Holiday Booking Conditions
When you make a holiday package booking you must pay a deposit of £75 per person plus any insurance premiums. No deposit is payable for infants under the age of 2 years on the date of return. Payment of the rest of your holiday price is due at least 10 weeks before the date of departure. If you do not pay in full by 10 weeks before departure your holiday will be cancelled and you will lose your deposit. When booking within 10 weeks of departure, full payment is required at the time of booking. Tickets will not be issued until your holiday has been paid for.
Changes you make before travel
For advice on amending a booking, please contact us in writing. We allow changes to be made to bookings already made, providing that these change requests are made to us at least 21 days before departure. Change requests must be sent to us at Red Sea Holidays, 2nd Floor, 4 Snow Hill, London EC1A 2DJ. The Lead Name must sign the letter. With the exception of name changes, you may not make changes to your booking within 28 days of departure. You may however cancel your booking within this period subject to the payment of cancellation charges as outlined within our cancellation policy. At all other times, you may make changes to your holiday subject to the payment of the appropriate amendment fee(s). The amendment fee(s) may vary based upon the type of amendment being requested and the number of days prior to travel at which we receive your change request.
Amendment fees shown are per person, per change.
Your amendment will not be confirmed until you are in receipt of the revised notice. Where you make a change to your booking that is subject to the payment of an amendment or administration charge, then this charge must be paid in full at the time the amendment is first made. Amendment, administration and credit card surcharges will not usually be refunded should you subsequently cancel your booking.
Where you request a change to any additional third party products or services booked to complement your holiday, they will incur an amendment charge equal to any unrecoverable financial commitment made to the product or service provider by Red Sea Holidays on your behalf. The third party will usually have their own terms and conditions related to the product or service provided to which you should also refer.
The date of travel can only be amended once per booking and the revised departure date must be within 6 months of the original departure date. Any subsequent changes to the date of travel or requests to depart more then 6 months from the original departure date will be treated as a cancellation: cancellation charges will apply and a new booking must be made.
Where you make multiple changes to any combination of either your travel date, your holiday duration, the property at which you will be staying or your flight arrangements within a single transaction, Red Sea Holidays will usually only charge a single set of amendment fees per person and not a cumulative charge per change. Charges for all other amendments, for example to change passenger details, will usually be charged cumulatively per change. If people drop out of your party, we will recalculate the cost of the holiday for the remaining travellers. If fewer adults share the accommodation, you may have to pay the extra room charges shown in this brochure. We cannot guarantee a twin room for the remaining customer from a party of two. One person who occupies a twin room will probably have to pay a significant extra charge.
Prices for revised bookings are calculated based on the following:
If you want to make changes while you are away on holiday, for example to upgrade your accommodation, we will try to help. These changes are subject to availability and must be paid for locally. You should notify us of any changes as soon as you are aware of them?
Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket at full cost.
If you have a complaint about your holiday while you are away, you should tell the accommodation management or the airline staff immediately. If they are unable to resolve the problem, you should contact our resort representative straight away and we will do our best to assist. If our resort representative is not available, you should contact us directly by phone, fax or email.