Holiday Booking Conditions

The booking conditions for your holiday to Egypt with Red Sea Holidays are detailed below. We recommend printing a copy of these terms and conditions.

Holiday Booking

Your holiday will be arranged through Red Sea Holidays (UK) Limited, trading as Red Sea Holidays ("Red Sea Holidays"). We are a limited company, registered in England. Our registered company number is 06418075 and our registered office is 5 New Street Square, London EC4A 3TW.

General Booking Conditions

These Terms contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.

How to Book Your Holiday

The person making the booking is called the "Lead Name". He or she must have the authority to contract on behalf of all the other people going on the holiday and the Lead Name is stating that all persons named on the booking have accepted these Terms. The Lead Name will be responsible for the full cost of the holiday, including any insurance premiums and cancellation or amendment charges.

We will send all documents and other information regarding the holiday to the Lead Name who is responsible for keeping other members of the party informed. The person making the booking must be over 18 years old. If you choose to pay by credit card, there will be a 2.5% fee added to your booking (3.0% for American Express). We will send you a confirmation invoice within 7 days.

All bookings are subject to our Terms. Our contract with you is made when we accept your holiday enquiry and send you a confirmation invoice. Please check that the holiday on the invoice is the one that you wanted. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. If you book within 7 days of your departure date or if there is not enough time to send you a written confirmation, a contract between us will exist when we confirm your booking. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

Minimum Age

Unaccompanied passengers under the age of 18 need a letter of consent from a parent or legal guardian. The minimum age of unaccompanied travel is 16 years on the day of departure. NB: Laws governing minimum drinking ages vary across each resort. Please ensure you are aware of these conditions before you travel.

Prices

The prices of unsold arrangements may be increased or decreased and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. As changes and errors occasionally occur, you must check all details at the time of booking. All prices quoted or otherwise advised to you include all charges and any UK taxes or governmental levies that apply to your holiday at the time of booking.

When the price of your chosen arrangements has been confirmed, then, subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of (as applicable) transportation costs, dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to the Company (except for any amendment charges) or alternatively purchase another holiday from us.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel your holiday or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your holiday. No refunds will be made within this period either.

Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 9749. In respect of all arrangements including flights you will receive a Confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.

For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

Definitions

"Major Change" includes (but is not limited to) the following:
a) a change of accommodation to one with an officially lower rating;
b) a change of more than 12 hours to your scheduled time of departure or return;
c) a significant increase in the price of your holiday.
Any change in the airline or the type of aircraft from that stated in this brochure or on your ticket does not count as a Major Change.

"Unavoidable Event" means unusual and unforeseeable circumstances beyond our control or the control of our suppliers, resulting in events that could not have been avoided even if all reasonable care had been taken. Such circumstances include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions (including heavy/ insufficient snowfalls or non-freezing conditions).

Flights and Flight Times

The flights in this brochure are operated by UK, European and international charter airlines. We may change airlines or aircraft types at any time; this does not count as a Major Change. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times in this brochure and on your booking confirmation are not guaranteed. Actual flight times are shown on your tickets. A night flight means one that departs the UK between 22.00 hours and 05.59 hours, or arrives in the UK between 00.00 hours and 05.59 hours.

You are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers while boarding or in flight. The Captain or other authorised representative of the airline can refuse to carry anyone if they are unruly, unfit to travel, or a danger to the flight or other passengers. If you or any member of your party is refused carriage in these circumstances, the contract between us will terminate immediately and we will have no further responsibility for, nor liability to, you or any member of your party.

EU Airline Blacklist

In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://air-ban.europa.eu.

Data Protection Policy

To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. We can supply a copy of your information held by us; there is a small charge for providing this. View our privacy policy.

Insurance

It is a condition of your contract with us that you have insurance cover for the duration of your trip, and that it is adequate for your needs and the type of activities you will be undertaking as part of your holiday. We do not check insurance policies; however we reserve the right to request written details (insurer's name, policy number and emergency contact number) of your policy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.

Payment

When you make your booking you must pay a deposit of £150 per person (or an agreed sum where flights are purchased at the time of booking) plus any insurance premiums. No deposit is payable for infants under the age of 2 years on the date of return. Payment of the rest of your holiday price is due at least 10 weeks before the date of departure. If you do not pay in full by 10 weeks before departure your holiday will be cancelled and you will lose your deposit. When booking within 10 weeks of departure, full payment is required at the time of booking. Tickets will not be issued until your holiday has been paid for. 

Some airlines require tickets to be issued at time of booking (restricted fares) and these may not be refundable; if we have to make special flight arrangements, we reserve the right to charge you the full cost of these flights by way of a higher deposit at the time you book your holiday, and will advise you of the increased deposit cost before confirming your booking.

We accept payment in cash, by cheque and major credit and debit cards. Cheques require 5 working days to clear, and will only be accepted where they will clear at least 10 weeks prior to departure. If you book through a travel agent, any money which you pay to that travel agent under or in contemplation of any contract with us is held by them on our behalf until the date of actual payment to us.

Description

Our experts inspect every property and facility regularly to ensure that the contents of is brochure are accurate. However, circumstances can change after publication. We will tell you of any changes that we know about when you book your holiday. If you have already booked, we will tell you of any significant change in circumstances that would affect your holiday as soon as we can before you leave. Because this brochure is published many months before the start of the arrangements shown in it, we reserve the right to change any of the details shown in it at any time before we confirm your booking. If any such details are changed, you will be informed before we confirm your booking.

Our Liability to You

We will accept responsibility for your holiday as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to the other provisions of this Clause, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. However, our liability in all cases shall be limited to a maximum of twice the value of the element not supplied excluding flights. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for the client to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected the client's enjoyment of the package.

Please note that we will not be liable for any injury, illness, or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance our complaints procedure and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us and our insurers in this regard. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you booked with us – including for example any additional services or facilities provided to you by a hotel or any other supplier which was not included as part of the original contract between us – we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident within 90 days of the occurrence. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked.

In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
a) the fault of the person affected or any members of their party; or
b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided; or
c) an event or circumstances which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care; or
d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

Important notice in respect of limits on liability.

Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the transportation for your travel arrangements. You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us, as well as with the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into this contract; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices (75 Shoe Lane, London, EC4A 3BQ, Tel: 0845 026 5980). The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, and the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. Such shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you and your party is £25 per person in total. We strongly recommend that you and your party take out adequate travel insurance for your particular needs whilst on holiday and for the purpose of these Booking Conditions you and your party are assumed to have done so.

Additional Help

If you or one of your party suffers personal injury, illness or death during the holiday through no fault of your own, we may, at our discretion, give you general and/or financial assistance. We may do this even though the damage may not be the result of one of our holiday services. We will only give you this assistance if you request it within 90 days of the event happening. The financial assistance is limited to £5,000 per booking. If your claim is successful or if you are insured for these costs, you must repay any financial assistance we give you as soon as you recover it.

Limitations on Our Liability

Our liability to you for any loss or damage which you may suffer is limited to two times the price of your holiday. This excludes personal injury resulting from the non-performance or improper performance of the services involved in the holiday, and is subject to the limitation of liability described below.

In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant International Convention. You can ask for copies of these international conventions from us. Health and safety standards applicable to the services provided by us under this contract should meet the local standards applicable to your holiday destination. However you should be aware that these vary widely across the programme and may well not match those standards we enjoy in the UK. Any compensation payable by us shall be limited in accordance with the lowest limit allowed under applicable International Conventions governing the services, or the amount you can recover from them under the laws of the UK or the country in which they operate. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions generally limit the liability of transport operators.

Complaints

If you have a complaint you must tell your Red Sea Holidays representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 35 days of your return from holiday to our Customer Services Department at Red Sea Holidays Customer Services, 75 Shoe Lane, London EC4A 3BQ. If you do not tell us about your complaint, our ability to investigate it could be seriously hampered, and we will not deal with it unless there is a valid reason why you didn't inform us. You can, of course, pursue your claim elsewhere.

Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. The scheme provides a simple and cheap method of arbitration based on documents alone. It does not apply to claims over £5,000 per person or £25,000 per booking form. A limit of £1,000 per person applies to any part of a claim for personal injury or illness. You must apply for arbitration within nine months of your return from holiday, but in special circumstances it may be offered outside this period. Information regarding complaints may be shared with other tour operators.

Changes to Your Booking

For advice on amending a booking, please contact us in writing. We allow changes to be made to bookings already made, providing that these change requests are made to us at least 21 days before departure. Change requests must be sent to Red Sea Holidays, 75 Shoe Lane, London EC4A 3BQ. The Lead Name must sign the letter. With the exception of name and flight changes, you may not make changes to your booking within 21 days of departure. You may however cancel your booking within this period subject to the payment of cancellation charges as outlined within our cancellation policy. At all other times, you may make changes to your holiday subject to the payment of the appropriate amendment fee(s). The amendment fee(s) may vary based upon the type of amendment being requested and the number of days prior to travel at which we receive your change request. 

Airline Policies

Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket at full cost.

If You Cancel

To cancel the entire holiday, the Lead Name must write to our Administration Department by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking.

The following cancellation fees apply:

If your booking includes a flight based on a non-refundable restricted fare, the cancellation charge may be higher, in some cases up to the full amount of the booking. We will provide details of this after we receive your cancellation instruction.

If We Change or Cancel Your Holiday

Minor Change
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. Most changes are minor and we will always tell you as soon as possible before your departure. In such circumstances, we will have no liability to you.

Major Change
Occasionally we may need to make a Major Change (see the Definitions section). We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. If we do, you must tell us as soon as possible so that you can decide if you wish to accept the change or cancel the holiday with a full refund.

Cancel
If we cancel your holiday before it starts, and it is not your fault, or if you cancel because you decline a Major Change as above, you have the following options:

• Accept our offer of a replacement holiday of lower quality (if available), and we will refund the difference in cost; or
• Accept our offer of a replacement holiday of equivalent or higher quality (if available); or
• Ask for a refund of the money you have paid.

If you accept a Major Change, or if we Cancel your holiday, we will, as a minimum, compensate you according to the scale below, in addition to any refund. We will not pay compensation when the change or cancellation is due to an Unavoidable Event or because the number of persons who have booked is less than that required for the package.If you have paid reduced rates for children, we will pay credit or compensation on a pro rata basis of the adult rate. Children travelling on free child places, and infants, are not entitled to compensation.

In the event that you are unable to board your flight due to a problem within our control (you are "denied boarding") we will provide welfare as appropriate for the period of any delay. If any similar alternative flight offered is not acceptable, you have a right to reimbursement of the cost of any flight (you should note that this is not a right to reimbursement of the full holiday cost unless the above paragraph in relation to cancellation applies). You will also be entitled to compensation, according to the length of your flight on scales laid down by the European Commission, details of which are available on request.

Termination and Compensation

You and your party must behave reasonably while on holiday. We reserve the right, at our reasonable discretion, to terminate the holidays of people who indulge in serious misconduct. If we do so, we will have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently damages any accommodation, property or person, or causes delay to or diversion of any flight or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs. Guests who participate in organised sports and watersports activities in all hotels do so at their own risk. They must follow the supervisors' instructions.

Reduced Mobility

Where your holiday includes flights, and where any passenger included in this booking has reduced mobility when using transport, due to either a permanent or a temporary physical disability, you must notify us of this at least 48 hours before your flights departure, so that we can make the necessary adjustments to your travel arrangements.

Notification may be in writing sent to Red Sea Holidays, 75 Shoe Lane, London EC4A 3BQ (as long as the notification is received at the relevant address 48 hours or more prior to the flight’s departure) or by calling our customer services department on 0845 313 9949.

Additionally, should any person on your booking who previously had reduced mobility, of which we had been previously notified, but this person no longer suffers from such reduced mobility, you should notify us of the same at least 48 hours before your flight's departure.

Minimum Numbers

For all holidays in this brochure a minimum number of people need to book to enable the holiday to take place. If this number is not achieved and we have to cancel your holiday we will tell you immediately, at least 6 weeks before departure. We will refund the full cost of your holiday and the insurance premium, unless you obtained cover with another company. Where we cancel for this reason you are entitled to the options detailed in the paragraph "If we change or cancel your holiday", but you are not entitled to compensation in these circumstances.

Paying For Your Holiday - Exchange Rates

The exchange rates we use are calculated and updated bi- annually by reference to the FTO base date with exchange rates as published in the Financial Times under the section “FT Guide to World Currencies”. All prices include VAT on all holidays to EC countries.

Aviation Insurance and Security Charge

We have included in our prices a charge representing the extra aircraft insurance and security costs, which have been imposed on airlines and tour operators. You should be aware that this charge may change between the date of publication and the time of travel. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of any such change should that become necessary. We have included in our prices an estimate of fuel costs based on our forward view of oil prices at the date of publication. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking.

Law and Jurisdiction

It is agreed that any dispute, claim or other matter which may arise in relation to your booking will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

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