Holiday Booking Conditions

Payment

When you make a holiday package booking you must pay a deposit of £75 per person plus any insurance premiums. No deposit is payable for infants under the age of 2 years on the date of return. Payment of the rest of your holiday price is due at least 10 weeks before the date of departure. If you do not pay in full by 10 weeks before departure your holiday will be cancelled and you will lose your deposit. When booking within 10 weeks of departure, full payment is required at the time of booking. Tickets will not be issued until your holiday has been paid for.

Some airlines require tickets to be issued at time of booking (restricted fares) and these may not be refundable; if we have to make special flight arrangements, we reserve the right to charge you the full cost of these flights by way of a higher deposit at the time you book your holiday, and will advise you of the increased deposit cost before confirming your booking.

When you make a flight-only booking, full payment is required at the time of booking. We accept payment in cash, by cheque and major credit and debit cards. If you choose to pay by credit card, there will be a 2.5% fee added to your booking (3.0% for American Express). Cheques require 5 working days to clear, and will only be accepted where they will clear at least 10 weeks prior to departure. If you book through a travel agent, any money which you pay to that travel agent under or in contemplation of any contract with us is held by them on our behalf until the date of actual payment to us.

Changes you make before travel

For advice on amending a booking, please contact us in writing. We allow changes to be made to bookings already made, providing that these change requests are made to us at least 21 days before departure. Change requests must be sent to us at Red Sea Holidays, 2nd Floor, 4 Snow Hill, London EC1A 2DJ. The Lead Name must sign the letter. With the exception of name changes, you may not make changes to your booking within 28 days of departure. You may however cancel your booking within this period subject to the payment of cancellation charges as outlined within our cancellation policy. At all other times, you may make changes to your holiday subject to the payment of the appropriate amendment fee(s). The amendment fee(s) may vary based upon the type of amendment being requested and the number of days prior to travel at which we receive your change request.

Amendment fees

Type of Amendment Notice given of amendment



More than 70 days 29-70 days 15-28 days 0-14 days
Name change
£50 £50 £50 £150
Date of travel (earlier) £50 £50 Cancellation charges apply Cancellation charges apply
Date of travel (later) £50 Cancellation charges apply Cancellation charges apply Cancellation charges apply
Duration £50 Cancellation charges apply Cancellation charges apply Cancellation charges apply
Arrival/departure airport £50 Cancellation charges apply Cancellation charges apply Cancellation charges apply
Accommodation £50 £50 Cancellation charges apply Cancellation charges apply

Amendment fees shown are per person, per change.

Your amendment will not be confirmed until you are in receipt of the revised notice. Where you make a change to your booking that is subject to the payment of an amendment or administration charge, then this charge must be paid in full at the time the amendment is first made. Amendment, administration and credit card surcharges will not usually be refunded should you subsequently cancel your booking.

Where you request a change to any additional third party products or services booked to complement your holiday, they will incur an amendment charge equal to any unrecoverable financial commitment made to the product or service provider by Red Sea Holidays on your behalf. The third party will usually have their own terms and conditions related to the product or service provided to which you should also refer.

The date of travel can only be amended once per booking and the revised departure date must be within 6 months of the original departure date. Any subsequent changes to the date of travel or requests to depart more then 6 months from the original departure date will be treated as a cancellation: cancellation charges will apply and a new booking must be made.

Where you make multiple changes to any combination of either your travel date, your holiday duration, the property at which you will be staying or your flight arrangements within a single transaction, Red Sea Holidays will usually only charge a single set of amendment fees per person and not a cumulative charge per change. Charges for all other amendments, for example to change passenger details, will usually be charged cumulatively per change. If people drop out of your party, we will recalculate the cost of the holiday for the remaining travellers. If fewer adults share the accommodation, you may have to pay the extra room charges shown in this brochure. We cannot guarantee a twin room for the remaining customer from a party of two. One person who occupies a twin room will probably have to pay a significant extra charge.

Prices for revised bookings are calculated based on the following:
Type of holiday Revised price calculation
Brochure priced holidays (i.e. price does not include late adjustment discount)
Pay any applicable amendment fees, plus:
a) The full brochure price applicable on the day you request the amendment, including supplements and any brochured discounts that apply at that time. Excludes late adjustment discounts.
OR
b) The late deal selling price for the same holiday on the day amendment is requested if this is higher than a).
Late deals (i.e. price includes late adjustment discount) Pay any applicable amendment fees, plus:
a) The holiday selling price applicable at the time of your original booking, including supplements and the late adjustment discount that applied at that time.
OR
  b) The late deal selling price for the same holiday on the day amendment is requested if this is higher than a).


If you want to make changes while you are away on holiday, for example to upgrade your accommodation, we will try to help. These changes are subject to availability and must be paid for locally. You should notify us of any changes as soon as you are aware of them? 

Airline policies
Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket at full cost.

Complaints

If you have a complaint about your holiday while you are away, you should tell the accommodation management or the airline staff immediately. If they are unable to resolve the problem, you should contact our resort representative straight away and we will do our best to assist. If our resort representative is not available, you should contact us directly by phone, fax or email.

If we are unable resolve the problem at the resort or during your flight, and you are still not satisfied on your return to the UK, you must notify us in writing within 35 days of your return from holiday to allow us to investigate your complaint properly. You should send your letter to our Customer Services Department at Red Sea Holidays, 2nd Floor, 4 Snow Hill, London EC1A 2DJ.

If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, our representative or by calling/faxing/emailing us, our ability to investigate the issue could be seriously hampered, and we may not be able to deal with your complaint on your return (unless there is a valid reason why you did not inform us). You can, of course, pursue your claim elsewhere.

Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. The scheme provides a simple and cheap method of arbitration based on documents alone. It does not apply to claims over £5,000 per person or £25,000 per booking form. A limit of £1,000 per person applies to any part of a claim for personal injury or illness. You must apply for arbitration within nine months of your return from holiday, but in special circumstances it may be offered outside this period. Information regarding complaints may be shared with other tour operators.



Published July 2014
© 2014, Red Sea Holidays UK Ltd
® Red Sea Holidays logo is a registered trade mark of Red Sea Holidays UK Ltd.




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