We are committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us distributed indiscriminately, so we have detailed in our Cookie Policy how we collect information, what we do with it, how it is protected, and what controls you have over this.
This Privacy Policy explains how Red Sea Holidays (UK) Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you interact with us.
This includes when you:
This policy should be read together with any additional information provided at the point your data is collected.
Red Sea Holidays (UK) Ltd is the data controller responsible for your personal data.
Company details
Red Sea Holidays (UK) Ltd is a company registered in England and Wales.
Contact details
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), although we would appreciate the opportunity to address your concerns first.
We may collect and process the following types of personal data:
Identity and contact data
Booking and travel data
Financial data
Technical and usage data
Marketing data
Special category data
Where necessary to arrange your travel, we may process sensitive information such as:
We will only process this data where it is necessary for your booking and with your explicit consent.
Our website is not intended for use by children, and we do not knowingly collect personal data from children directly.
However, we may process personal data relating to children where this is required to arrange and manage a booking.
In these circumstances:
Where sensitive data relating to a child is required (for example medical or dietary information), this will only be processed with the explicit consent of a parent or guardian.
If we become aware that we have collected personal data directly from a child without appropriate consent, we will take steps to delete it.
We collect personal data through:
We use your personal data to:
We rely on the following legal bases:
We may share your personal data with:
We require third parties to process your data only on our instructions (where they act as processors) and to implement appropriate security measures.
We do not sell your personal data.
In order to provide your travel arrangements, we will share your personal data with relevant third-party suppliers such as airlines, accommodation providers and local operators.
These suppliers may act as independent data controllers, meaning they determine how your personal data is used in accordance with their own privacy policies.
Where this is the case:
Due to the nature of travel services, your personal data may be transferred outside the UK or EEA.
Where such transfers occur, they are necessary to fulfil your booking (for example, sharing data with overseas hotels or transport providers).
Where required, we take steps to ensure appropriate safeguards are in place.
We use cookies and similar technologies to ensure our website functions correctly, to analyse how it is used, and to support our marketing activities.
Some cookies are essential for the operation of the website, while others (such as analytics and advertising cookies) are only used with your consent.
For full details of the cookies we use, including their purpose, duration and how you can manage your preferences, please see our Cookie Policy.
We may send you marketing communications where:
You will always have the opportunity to opt out of marketing communications:
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
Access to personal data is limited to those who require it for legitimate business purposes.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and regulatory requirements.
In most cases, customer and booking records are retained for up to six years after your relationship with us ends.
We may retain data for longer where required (for example, in connection with legal claims), or anonymise it for analysis.
Under UK data protection law, you have the right to:
How to exercise your rights
You can exercise any of your rights by contacting us using the details set out in Section 2 of this policy.
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Fees
You will not normally have to pay a fee to access your personal data or to exercise your rights.
However, we may charge a reasonable fee or refuse to comply with a request if it is clearly unfounded, repetitive or excessive.
Response times
We aim to respond to all legitimate requests within one month.
If your request is complex or you have made multiple requests, it may take longer. In such cases, we will keep you informed.
Complaints
If you have any concerns about how we use your personal data, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.