Red Sea Holidays Privacy PolicyThis is the privacy policy for www.redseaholidays.co.uk (Site). The Site is operated by Red Sea Holidays (UK) Limited (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller. We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. By using the Site, you consent to the collection and use of information in accordance with this privacy policy. We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on 10 November 2008. Information we may collect from youWe may collect and process the following information about you:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to process your booking or provide you with certain services. If you provide us with the personal information of any third parties, for example any other passengers included in a booking you make, you must have the authority of each of those third parties to provide their personal information to us for the purposes set out in this privacy policy. By providing such information, you confirm that you have such authority. Uses made of your informationWe will use the information you provide to:
You can tell us not to contact you with information regarding our products and services [or those of third parties] [or to share your details with third parties so that they can send you information regarding their products and services], either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this privacy policy. Non-personal informationWhen you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use. The Site uses cookies to store certain information. [Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Although they do identify a user's computer, cookies do not personally identify users. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet. We use cookies to:
We do not use cookies to store your credit or debit card details. [The Site currently only uses session cookies, which are pieces of information that are stored in your computer's cached memory and are available only during an active session or, in other words, whilst you are visiting the Site. Session cookies, unlike persistent cookies, do not permanently store information and are not transferred to your computer's hard drive. Unlike persistent cookies, which are stored on your computer's hard drive for a set length of time, session cookies do not remain in your computer's cached memory after you leave the Site.] Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of the Site if you do so. Information sharingWe may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. If you make a booking, we may pass your personal information to other relevant suppliers of your holiday arrangements such as airline and transport operators and accommodation providers. This may also apply to any sensitive personal information that you give to us, such as details of any disabilities or dietary/religious requirements. Your personal information may also be passed to travel agents, government, enforcement and security agencies and to the public authorities of any country in your itinerary, including immigration and customs authorities. If we cannot pass your personal information on as outlined here, we cannot properly fulfil your booking. We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in processing bookings, providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person. The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information. External linksThe Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites. Payment processingPayment details you provide will be encrypted [using secure sockets layer (SSL) technology] before they are submitted to us over the internet. Payments made on the Site are made through our payment solutions provider. You will be providing credit or debit card information directly to our provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to our provider is not within our control and is subject to it's own privacy policy and terms and conditions. SecurityWe place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place. Storage of your informationInformation that you submit via the Site is sent to and stored on [secure servers located in the United Kingdom]. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. This may involve transferring your personal information between different countries where controls on data protection may not be as strict as the legal requirements in the United Kingdom. By submitting information via the Site, you agree to this storing, processing and/or transfer. Your rightsYou have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information, subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes. Contacting usPlease submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to websupport@redseaholidays.co.uk, by telephone on 0845 026 5980 between the hours of 9am to 5pm, Monday to Friday or write to us at:
Red Sea Holidays |
