Privacy Policy & Cookie Information

This is the privacy policy for www.redseaholidays.co.uk (Site). The Site is operated by Red Sea Holidays (UK) Limited (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on 24 May 2012.

What information we collect from you

We may collect and process the following information about you:

  • information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, or make a booking, or if you subscribe to any service, upload or submit any material via the Site, request any information or enter into any competition or promotion we may sponsor;
  • if you make a booking we will also need your passport number, credit/debit card details, any special needs, health, medical, mobility or dietary requirements, etc.
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to them;
  • details of your visits to the Site, the resources you access and any data you download;
  • employment details if you send us a CV, resume or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.


You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to process your booking or provide you with certain services.

If you provide us with the personal information of any third parties, for example any other passengers included in a booking you make, you must have the authority of each of those third parties to provide their personal information to us for the purposes set out in this privacy policy. By providing such information, you confirm that you have such authority.

How we use your information

We will use the information you provide to:

  • enable us to process your booking and to organise and/or provide your holiday arrangements;
  • provide you with any other services and information offered through the Site and which you request;
  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics;
  • measure and target our online advertising on third party websites;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services [or those of carefully selected third parties], provided you have indicated that you do not object to being contacted for these purposes;
  • allow carefully selected third parties to send you information directly which you may find useful regarding their products and services, provided you have indicated that you do not object to being contacted for these purposes.


You can tell us not to contact you with information regarding our products and services or those of third parties, or to share your details with third parties so that they can send you information regarding their products and services], either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this privacy policy.

Cookies

The Site uses cookies to store certain information. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Although they do identify a user's computer, cookies do not personally identify users. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet.

We use cookies to:

  • allow you to navigate the Site more quickly and easily;
  • allow you to search and book holidays on the Site;
  • store your preferences;
  • recognise you when you return to the Site;
  • control how often you see our online advertisements on partner websites;
  • estimate our audience size and patterns;
  • improve and update the Site.


We do not use cookies to store your credit or debit card details.

Cookies set by the www.redseaholidays.co.uk website

These control how the website works, for instance the website search, and setting a session that tracks your journey through the website search and booking process.

Cookie
Name
Purpose
Session data
ASP.NET_SessionId
ASPSESSIONIDASADRCTR
BCSI-CS-CC2E916CB11F4AB2
AxgSid
_#srchist
_#uid
Session cookies set by the website to track user visits across various parts of the website. Session cookies expire after your browser session has ended.
Website search
adults
airport
children
depday
depmonth
destination
infants
search_accomm
theduration
Cookie set when using the search function. Sets the number of adults, children and infants, plus the departure airport, destination, accommodation, departure date and holiday duration.

Cookies set by third parties

This includes cookies for tracking visits to our website, measuring how well our online advertising works, targeting our online advertising on other websites, and for social media sharing.

Cookie
Name
Purpose
Google Analytics
__utma
__utmb
__utmc
__utmz
Red Sea Holidays uses Google Analytics, a web analytics service provided by Google to track and evaluate your usage of the website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in themanner and for the purposes set out above. To reject or delete this cookie visit http://www.google.com/intl/en/privacypolicy.html
Doubleclick
fls.doubleclick.net

Doubleclick ‘Spotlight’ tags are used to monitor on-line advertising campaigns for Red Sea Holidays.To find out how to opt-out of this cookie please visit: http://www.doubleclick.com/privacy/dart_adserving.aspx

Twitter
platform.twitter.com
Set by the twitter platform to enable usage tracking of sharing/tweet functionality.
Facebook
www.facebook.com
Set by the social network platform facebook.com to enable usage tracking of sharing functionality.
AddThis
__atuvc s7.addthis.com
Set by the social sharing platform addthis.com. Enables usage tracking of social media share buttons on the site.
Youtube
www.youtube.com
Set by the video hosting platform youtube.com to enable usage and tracking of embedded videos within the site.

Refusing cookies

Most web browsers automatically accept cookies. If you prefer, you can change your browser settings to notify you when a cookie is set, to choose which cookies you do or do not want, or to refuse all cookies. If you have accepted our cookies previously, but change your mind, you will find an option in your web browser to clear cookies that are already in use, and you will need to change your browser settings to refuse cookies in future.

If you do refuse cookies you may not be able to book online, or to benefit from the full range of website and email newsletter features.

Other online information

When you visit the Site, we may automatically collect anonymous, non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect aggregated statistics of website users.

Who we share your information with

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you make a booking, we may pass your personal information to other relevant suppliers of your holiday arrangements such as airline and transport operators and accommodation providers. This may also apply to any sensitive personal information that you give to us, such as details of any disabilities or dietary/religious requirements. Your personal information may also be passed to travel agents, government, enforcement and security agencies and to the public authorities of any country in your itinerary, including immigration and customs authorities. If we cannot pass your personal information on as outlined here, we cannot properly fulfil your booking.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in processing bookings, providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Payment processing

Payment details you provide will be encrypted [using secure sockets layer (SSL) technology] before they are submitted to us over the internet. Payments made on the Site are made through our payment solutions provider. You will be providing credit or debit card information directly to our provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to our provider is not within our control and is subject to it's own privacy policy and terms and conditions.

How we protect your information

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Where we store your information

Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. This may involve transferring your personal information between different countries where controls on data protection may not be as strict as the legal requirements in the United Kingdom. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Links to other websites

The Site may, from time to time, contain links to external websites. We are not responsible for the privacy policies or the content of such sites. 

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information, subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

If you have any questions, concerns or comments about this privacy policy or any requests concerning your personal data, please contact us by email at websupport@redseaholidays.co.uk, by telephone on 0845 026 5980 between the hours of 9am to 5pm, Monday to Friday or write to us at:

Red Sea Holidays
2nd Floor
4 Snow Hill
London
EC1A 2DJ




We're here to help. Call 0845 026 5980. We're here to help!
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