Latest Travel Information

Updated 14 September 2020

Coronavirus Travel Information

Temporary restrictions on international travel

The effects of the Covid-19 pandemic continue to affect international travel. The UK Foreign & Commonwealth Office recently amended its travel advice to remove restrictions on travel to a limited number of countries. Unfortunately Egypt was not on this initial list, so travel restrictions will still apply for the moment.

As a result we are currently not offering any holidays departing prior to 1 October 2020. We will be contacting all customers due to travel up to, and including, 30 September 2020 directly or via their travel agent to offer advice on options are available at this time, including moving their holiday to a later date.

To give additional freedom and peace of mind for anyone due to depart up until 31 October 2020, we are offering fee-free date changes up until 2 weeks prior to departure. You can choose to depart on a later date, and we will waive any administration fees.

All other holidays are operating as planned

Where there are no official travel restrictions in place and you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations. Should the Foreign & Commonwealth Office change its travel advice to recommend against travel to your destination, and your holiday is affected, we will contact you directly or via your travel agent to discuss the options available to you.

More information

We understand that you may have concerns about your holiday, so we have included some information below to help answer questions you may have. Click on the links to find out more. You can rest assured that your health and well-being remain our top priority, and that we continue to monitor all the relevant advice from the Foreign & Commonwealth Office and local authorities.

• Is it safe to book a holiday?
• Should you cancel your booking?
• Will your holiday be affected?
• Has your doctor advised you not to travel?
• What to expect on arrival in Egypt
• How you can protect yourself

Your holiday booking is 100% financially protected

We are part of a family-owned travel business that has been operating for more than 30 years. We’re proud members of ABTA and every one of our holidays is 100% protected by our ATOL licence, ATOL number 9749.

The ATOL scheme is run by the UK Government’s Civil Aviation Authority. In the event of the holiday being cancelled or disrupted or a travel company ceasing to trade, the ATOL scheme will support consumers to minimise disruption to their holiday or, if they are no longer able to travel, provide a full refund for the holiday.

This means that when you book a holiday package with us, your money is 100% protected.

Refund Credit Notes

If your holiday is cancelled by us, we will issue you with a Refund Credit Note to the value of the amount you have paid to date.

Your Refund Credit Note gives you the flexibility to book an alternative holiday with us in future, and to take advantage of our rebooking discount incentives.

The Refund Credit Note enjoys the same ATOL protection as the original holiday booking: in the unlikely event that we cease trading, you will receive a full refund via the ATOL scheme.

What do we do to protect our guests?

Your safety is our main concern. We work closely with the FCO, airlines, other tour operators, and the local authorities in resort to make sure that all aspects of your holiday are completely safe, and to plan appropriate steps should the FCO advice change.

The Egyptian authorities take visitor safety very seriously:

• • There is a special tourist police force that operates in tourist areas, plus security checkpoints at airports and on the roads into each resort.
• • Hotel security is managed by the hotel security team in conjunction with the tourist police.
• • Unauthorised people and vehicles are prohibited from hotel grounds by law. (This is why a regular taxi can take you to the hotel gates, but only specially licensed "limousines" can take you to the hotel door).

Our resort team is also there on the ground to help you get the most from your holiday, but also to answer any questions you may have about security in resort.

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