Latest Travel Information

Coronavirus Travel Information

Holidays departing before 17 May 2021

In line with the UK Government’s latest lockdown announcement, flights from England will not operate before 17 May. As a consequence, we will be cancelling all holidays due to depart up until 16 May 2021. Holidays departing from 17 May 2021 onwards are scheduled to go ahead.

We will be contacting all affected customers directly or via their travel agent, in departure date order, over the coming weeks to discuss their options. These will include amending to a later date, receiving a refund credit note, or cancelling and receiving a full refund. If you choose to depart on a later date, we will waive any administration fees.

Due to the high volume of customers that are affected we kindly ask that you wait until you receive the email from us before getting in touch.

All other holidays are operating as planned

Where there are no official travel restrictions in place you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations. Should the FCDO change its travel advice, and your holiday is affected, we will contact you directly or via your travel agent to discuss the options available to you.

What to expect in Egypt

Egypt is open for business and welcoming tourists. You will need to present a recent negative Covid-19 PCR test certificate when you arrive, or to take a test on arrival (it costs around $30).

You will also need to fill in this Health Declaration Form. We recommend completing the form in advance to save time at the airport.

Hotels are following strict hygiene and physical distancing rules for staff and guests, including temperature checks on arrival and masks in some indoor settings. You will also find other adaptations such as chef-served buffets, well-spaced loungers at the beach and pools, and plenty of hand sanitising stations. You may find that some hotel facilities are closed or operating a reduced service.

In the unlikely event that you test positive for Covid-19 during your stay, each hotel has a number of rooms set aside to allow you to self-isolate in comfort. You will have access to an on-call doctor, if required, and modern medical facilities nearby.

Returning to the UK

Under the current UK Foreign Office guidelines you will be required to complete a Public Health Passenger Locator Form prior to your return flight, and to self-isolate for a period on your return to the UK.

Your holiday is 100% protected

We are part of a family-owned travel business that has been operating for more than 30 years. We’re proud members of ABTA and every one of our holidays is 100% protected by our ATOL licence, ATOL number 9749.

ATOL Protected

The ATOL scheme is run by the UK Government’s Civil Aviation Authority. In the event of the holiday being cancelled or disrupted or a travel company ceasing to trade, the ATOL scheme will support consumers to minimise disruption to their holiday or, if they are no longer able to travel, provide a full refund for the holiday. This means that when you book a holiday package with us, your money is 100% protected.

Covid Guarantee

If your flight is cancelled because of Covid restrictions, you can transfer your booking to a later date or request a refund. If you choose to transfer your booking there are no admin fees, and you will only pay any difference in price for the new holiday.

Refund Credit Notes

If your holiday is cancelled by us, we will issue you with a Refund Credit Note to the value of the amount you have paid to date.

Your Refund Credit Note gives you the flexibility to book an alternative holiday with us in future, and to take advantage of our rebooking discount incentives.

The Refund Credit Note enjoys the same ATOL protection as the original holiday booking: in the unlikely event that we cease trading, you will receive a full refund via the ATOL scheme.

Travel insurance

We hope that you will never need to claim on your travel insurance, but it is important to make sure that you and your belongings are properly covered just in case the unexpected happens. We recommend taking out travel insurance at the time you book and strongly recommend choosing a policy with specific Covid-19 cover.

What do we do to protect our guests?

Your safety is our main concern. We work closely with the FCO, airlines, other tour operators, and the local authorities in resort to make sure that all aspects of your holiday are completely safe, and to plan appropriate steps should the FCO advice change.

The Egyptian authorities take visitor safety very seriously:

• • There is a special tourist police force that operates in tourist areas, plus security checkpoints at airports and on the roads into each resort.
• • Hotel security is managed by the hotel security team in conjunction with the tourist police.
• • Unauthorised people and vehicles are prohibited from hotel grounds by law. (This is why a regular taxi can take you to the hotel gates, but only specially licensed "limousines" can take you to the hotel door).

Our resort team is also there on the ground to help you get the most from your holiday, but also to answer any questions you may have about security in resort.

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