1. Payment Due Q: How do I pay for my holiday?
A: Any remaining balance on your holiday is required to be paid 8 weeks before your holiday departure date.

If you wish to make a payment please call our balance payment line on 0845 026 5980. You will need to have your booking reference and credit card details to hand. 2. What is my Luggage Allowance Q: What is the luggage allowance for my holiday?

A: All bookings
Please check your tickets for details of luggage allowances. Hand luggage is restricted to 5kg per person but this is in addition to luggage allocations shown below.

Current guidelines are:
There is a minimum luggage allowance of 20kgs excluding infants. Additional luggage allowance may be available at a supplement payable at the time of booking. Excess baggage charges apply if you exceed the allowance shown on your tickets.

Can I put two passengers' luggage in one case?
Should you wish to share a suitcase, you can do so as long as you do not exceed the combined passenger allowance and your cases do not weigh more than 30kg each.

Can I use more than one case?
You can take as many suitcases and bags as you wish as long as you do not exceed the luggage allowance provided. For example, if your allowance is 20kg you could take 2 bags each weighing 10kg or 3 bags each weighing 6.66kg, just divide your allowance by the number of bags and you get the weight each bag should be. This is not true for all airlines, please check with your airline before the day of your departure.

Do infants get their own luggage allowance?
Infants do not get their own luggage allowance. However, if you have purchased a seat on the plane for your children then they have the same allowance as an adult. This means that you are then able to carry a car seat, travel cot and pushchair in the luggage hold. 3. Can I get flight extras or upgrades? Q: What in-flight upgrades are available on my flight?

A: We have a range of pre-bookable options, ensuring we can take care of the little things, allowing you to slip into holiday mode instantly.
•Pre-book your seating, and stay together.
•Opt for extra leg room, and stretch out.
•Order tax free goods and beat the rush.
•Arrange for champagne, chocolate and flowers 4. What can I take as hand baggage? Q: What can I take as hand baggage?

A: Each passenger is permitted to carry one item of cabin baggage through the airport security search point (NB. Subject to the bag dimensions set out below, a bag or bags contained within a bag may be deemed to be one item of cabin baggage). The dimensions of this item for all charter flights must not exceed: a maximum length of 45cm, width of 35cm and height of 20cm (including wheels, handles, side pockets, etc). Scheduled airlines do allow slightly larger dimensions. Click here to visit the Government website for more information.

In addition to the one item permitted above, each passenger is permitted to carry through the airport security search point one musical instrument in its case (no items other than the instrument and its accessories may be carried in the case). All such items must be x-ray screened.

Mobility aids
Pushchairs, walking aids and wheelchairs are permitted but will be screened.

Liquids
All liquids must be in individual containers not greater than 100ml capacity.

All containers must be placed in one transparent re-sealable bag (such as 'ziplock' bags or bags with pressable seals), no larger than 20cm x 20cm (8" x 8") in size and not larger that one litre in capacity. The containers must fit comfortably inside the bag so it can be fastened closed. Only one transparent re-sealable bag per passenger is allowed. Larger bags or bags that are non-sealable, such as fold-over sandwich bags are not allowed.

The one transparent re-sealable bag must fit into your single piece of hand luggage. Each passenger must remove their clear plastic bag from their hand baggage and place it in on the conveyor belt for X-ray screening.

Liquids in containers of more than 100ml capacity must be packed in your checked in baggage.

Remember that 'liquids' include:
All drinks, including water, soup and syrups
Creams, lotions, oils, perfumes, mascara etc
Sprays and pressurised containers including shaving foam and spray deodorants
Pastes, including toothpastes
Gels, including hair gel, shower gel and lip gloss
Any other solutions and items of similar consistency
Duty Free Liquids

You may take onboard liquid items of any size that are purchased after the security check in the Departure lounge (sometimes referred to as 'Airside') at any EU airport. Most duty free or similar purchases will be given to you in a special sealed bag. Do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey. You will be required to show it at all transfer points. If you are going to transfer or are in transit in any other airport, please make sure that any Duty Free items are delivered to you in transparent bags sealed by the vendor and containing the sales receipt. These bags must remain sealed until after the final destination. Articles not sealed properly may be confiscated by authorities at security control points.

Exempt from these restrictions are:
People who travel with infants, who may carry baby formula or juice. In addition, when necessary, passengers may carry diabetic products, medicines (liquid, gel or aerosol), insulin and other medicines in quantities required for the duration of the flight, presenting the relevant proof of authenticity at security control points.

These restrictions do not affect luggage checked into the aircraft hold, which may contain liquids, creams and other items of similar texture, in larger quantities.
Large electrical items / Laptops

Laptops and other large electrical items (e.g. a large hairdryer) will still have to be removed from cabin baggage and screened separately. (Note: a laptop bag will be regarded as your one item that is allowed in the cabin). 5. How do I change my holiday? Q. What do I do if I want to amend my holiday?

A: If you are looking to amend your holiday or add another person to the booking, we will need to speak to the lead passenger.

The lead passenger can call us on 0845 026 5980 to make an amendment query or to confirm an amendment 6. What do I do if I have not received my tickets? Q: When will I receive my tickets?

A: Your tickets will be sent approx 7-14 days prior to your holiday departure. If you have just booked a holiday that is departing within the next 2-4 weeks your tickets will be processed immediately and you will receive them a few days after making your booking. If you have still not received your tickets 14 days prior to departure, please call us on 0870 026 5980.

Last Minute Deals
If you have just booked a holiday that is departing within 14 days then your tickets will not be sent to you and you will need to collect them at the airport on the day of departure. Please go to the Airport Agencies desk with your booking reference number and passport. 7. When will I receive my Invoice? Q: When will I receive my Invoice?

A: If booked online Your invoice will be sent by email approx 24 hours after your booking was made, to the email address you provided at the time of booking. You will need Adobe Acrobat to open your invoice, this can be downloaded here.

If booked via the telephone
An invoice will be sent via post which you should receive within 7 days of booking. 8. What is the check-in time for my flight? Q: What is the check-in time for my flight?

A: Please check in for your flight at the time specified on your tickets. If your ticket does not notify you of a check-in time, then please note you must check in at least 2 hours prior to your departure.

- If you have booked 14 days or less to your departure date, you will need to collect your tickets from the Airport Agencies desk. We recommend that you arrive to collect your tickets no later than 3 hours prior to your flight departure time. Please note that charter check-in desks close 1 hour prior to the flight departure time.

- Allow for road works or other potential delays when planning your journey to the airport.

- After check-in proceed to the departure lounge when called.

- Many airports do not give boarding calls so it is essential that you check the computer screens in the departure lounge 9. Payment Types and Credit Card Charges Q: What are the Payment Types and Credit Card Charges

A: We accept Solo, Switch, Visa, Visa Delta, MasterCard. We do not accept Electron and American Express (Amex).

There is a Credit Card Charge of 2% for payments made online or via the phone for all holidays. Payment for a holiday booked online cannot be made using multiple credit cards. If you wish to use more than one credit card to book your holiday please call us on 0845 026 5980. 10. Passport and Visa regulations Q: What are the current passport regulations for my holiday? Where are my visas?

A: All adults taking holidays with Red Sea Holidays need a 10-year passport and infants and under 16 year olds need a 5-year passport. If you need to apply for a new or replacement passport, we recommend that you do so at least 12 weeks prior to your departure date, although the UK Passport Office aims to make these available at shorter notice.

First time passport applicants over the age of 16 years may be required to attend an interview as part of the application procedure. Some countries require passports to be valid for a certain period after leaving that country and in the event that you are travelling to a non-EU destination, we recommend that you check at the time of booking whether this is the case.

Please Note: Passport validity can vary from country to country (and is also subject to change), we recommend that you contact the relevant Embassy for the country you propose to visit for current information on passport validity requirements.

Egypt

A visa is required which can be obtained on arrival, in Pound Sterling or US Dollar and costs approximately £13 per person. For further information on entry requirements, please check with the Egyptian Consulate General in London on 020 7235 9719.

Advice for citizens of other EU countries, citizens of non-EU countries and holders of British Subject Passports.

Please check with your travel agent or your own Embassy or Consulate in the UK to confirm passport and visa requirements.

Please Note: It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel. 11. Are Transfers included in my holiday price? Q: Are Transfers included in my holiday price?

Q: Transfers to and from your accommodation are included in the price of your holiday unless you are otherwise advised at the time of your booking. 12. All Inclusive Holidays Q: What is an all-inclusive holiday?

A: Our All Inclusive holidays make planning your budget easier. They include almost everything in the price and offer exceptional value. Every hotel is different so be sure to check the details in each description. Also, the price and rating will give you an idea of the quality and quantity of facilities included in the price.

As a guide, you can expect all the items listed below to be included in the cost of your stay. checklist:
- A selection from the daily breakfast, lunch and dinner menus.
- A range of locally produced alcoholic beverages available for a minimum of 12 hours per day at selected bars
- A choice of daily snacks available
- A variety of soft drinks and hot beverages available for a minimum of 12 hours per day
- Day and evening entertainment organised by the hotel

Your Red Sea Holiday's Customer Services Representative will guide you through your All-Inclusive holiday at your welcome meeting. They will tell you about activities, theme nights or entertainment planned during your stay, and inform you of any 'luxury' items that might not be included (where possible we indicate these charges). Not all bars and restaurants operate the all-inclusive arrangement and supplements for some premium brand drinks may be charged.

In some hotels, guests have to wear a wristband or other means of identification during their stay. These are issued at check-in, and you surrender your wristband when you check-out at the end of your holiday. 13. Travel Insurance Q: Do I need travel insurance?

A: Red Sea Holidays stipulate in our terms and conditions that you are required to take out adequate insurance for your holiday. You will be required to take all insurance documents on holiday with you. 14. When will I be allocated my room? Q: When will I be allocated my room?

A: Once you have registered after arriving at your accommodation you will be allocated a room. Your room has been reserved from 12 noon on your departure date from the UK to enable immediate occupation.

Please note: when travelling on flights departing the UK after midnight, your room will be reserved from 12 noon the previous day. You must, therefore, normally check out of your room at 12 noon on the day before a night flight home (after midnight) or on the departure day for an evening flight, unless a ¿late check-out¿ room has been allocated to your booking. 15. Health Advice Q: Where can I find health advice for my holiday?

A: Foreign Office travel advice
The Foreign and Commonwealth Office issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Your travel agent will be able to tell you if there is any current advice for the country or countries, which you plan to visit. Alternatively, you can access the latest information from the Foreign and Commonwealth Office Travel Advice Unit on Ceefax or Prestel, on the FCO Website at www.fco.gov.uk

Health and safety
Our Holiday Guide, which will be sent with your tickets, contains useful safety advice, and on arrival in resort you will receive a welcome envelope offering top tips for a safe stay abroad. Please note: Whilst all the locations featured in this brochure maintain good tourist standards, the risk of disease varies worldwide. We, therefore, advise you to check with your GP or a specialist travel clinic as to any specific requirements for the country you wish to travel to. A free leaflet is also available from the Department of Health by calling 0800 555 777 lines are open 0800-1800 Mon-Fri.

Vaccinations
For up to date information, please check with the Department of Health Leaflet T6 which also includes E111 form, your local doctor or a British Airways Health Clinic. You should note that there are no compulsory requirements for travel to any Western European or North American destination, or for travel to Malta. Customers travelling to other worldwide destinations, including Turkey and Africa are recommended to obtain vaccinations or tablets for protection against hepatitis A, polio and typhoid. In some areas malaria is also a risk and tablets are recommended. If you are advised to take malarial tablets, we strongly recommend that you do so.

Flora and fauna
Most hot climates attract a variety of animal and insect life very different from that in the UK. Do not be surprised to find insects in your accommodation. If you are at all concerned by insects, your accommodation will arrange to have your room sprayed. The risk of insect bites can be reduced by using repellent sprays and covering up, whenever possible, especially in woodland areas and at night. Have a small first aid kit with you containing plasters, insect repellent, antiseptic cream along with any prescribed medication.

Food and drink
In some countries, general standards of hygiene, care and safety may differ from those in the UK and you should, therefore, exercise greater care for your own protection and health in matters of hygiene and choice of food and drink. Take particular care with raw food, such as fruit and vegetables, and shellfish as well as with drinking water and ice in drinks.

Hazardous activities
Some holidays or excursions sold by Red Sea Holidays may include activities which are defined by your insurers as 'hazardous'. We recommend that, if you intend to take part in any potentially hazardous activity, you should consider purchasing an upgrade to your normal insurance policy.

Traffic
In Egypt, vehicles travel on the right. You should, therefore, take extra care to ensure your safety and that of your children who may be completely oblivious to any danger.

Watersports
Watersports are provided by the individual hotels. Most have adequate insurance but it is our customers' responsibility to ensure insurance provides adequate cover. It will be assumed that all customers participating in watersports are able to swim. We strongly suggest that all customers refrain from high risk activities whilst on holiday. Equally, we suggest that customers refrain from the use of independently operated watersports (particularly jet skis). The operators frequently have no insurance or inadequate facilities.

Smoking
Due to the increasing move towards smoking bans in public areas, it is not uncommon to find enforced smoking restrictions in operation at some hotels, bars, restaurants and airports. If you feel that this may affect your enjoyment of your holiday we advise that you check the specific destination information on this site thoroughly before you confirm your booking.

Weather Patterns and Travel Advice
Adverse weather patterns, such as hurricanes, cyclones, typhoons, heavy storms and high winds may affect your chosen destination at certain times of the year. Whilst we endeavour to give you accurate information, the information we give about temperatures, rainfall and hurricanes you could expect during your holiday are guides only and we cannot guarantee good weather. Tropical storms and hurricanes are unpredictable and, should they happen, will inevitably interfere with hotel facilities, water sports, electricity and water supplies and drainage systems. Rest assured, whilst in resort, should your destination be threatened by severed adverse weather, we will contact you as soon as possible and make any necessary arrangements on your behalf. Should your destination be threatened prior to departure we will endeavour to contact you, where necessary, to discuss available options. 16. Special Requests Q: Can I make any special requests for my holiday?

A: Yes - When you make a special request we will pass this on to the supplier who will try their utmost to accommodate this, however this cannot be guaranteed. The provision of a special request does not constitute a term of your contract with us. Please refer to our booking conditions  17. Unsubscribe from our newsletter Q: How do I unsubscribe from your newsletter?

A: When you receive an email scroll to the bottom of the newsletter and click the highlighted link.