Your accommodation in Egypt

What to expect from your hotel in Egypt.

Hotel ratings

Ratings help to give an overall indication of hotel quality. Official star ratings standards vary greatly between countries, however, and sometimes even between resorts. For this reason, the main rating shown for each hotel in this brochure is a Red Sea Holidays Sun rating. We review all our hotels based on customer feedback and our own inspections, and award a Sun rating consistent with the standards expected by our UK customers. We also display the official star rating for each hotel for your reference.

Room types

The rooms in our hotels are grouped into room types offering a particular size and range of features. The specific rooms are described on the hotel page, but a summary of the main room types and what to expect is shown below.

Please note:

• Hotels do not use standard definitions for room type. We have named our room types to give a degree of consistency across our range of hotels, but the hotel may use a slightly different name for the specified room.
  
• We do not offer all room types at all hotels.

Standard Room

Room will contain a double bed (this may be two single beds made with double bedding) or two single beds (twin beds) where specified.

Superior Room

These vary by hotel. Typically they will have similar facilities to a Standard Room, but may be larger or have a feature not included in the Standard Room at that hotel, such as balcony or a sea view.

Single Room

A single room assumes one person in the room, and may contain a single bed, twin beds or a double bed, depending on the hotel.

Family Suites

We offer family suites at the Makadi Palace Family Star. These sleep up to 6 people (a maximum of 3 adults), and include a master bedroom, separate sleeping area with twin beds, and a living area with sofa bed.

Suite/Junior Suite

A suite will usually have a separate bedroom and lounge/living area. A junior suite will be an open-plan bedroom with a comfortable seating area. Layout varies by hotel.

Rooms sleeping 3 or more

Some hotels offer rooms that sleep 2 adults and up to 2 children, in a combination of double/twin plus sofa beds, rollaway beds or camp beds. These rooms may not be any larger than a standard-sized room so space is likely to be more limited. If you require any additional information on roon layout, please call us or ask your travel agent.

Sea / Pool View

In some rooms that have a pool or sea view, the view may be partially obscured by plants or trees. Rooms with a partial pool or sea view may be positioned at an angle to the view.

Inter-connecting Rooms

Where indicated, hotels can offer adjacent rooms with a connecting door. These are subject to availability and a small supplement will apply. To find out more, please contact Customer Services on 0845 026 5980.

Single supplements

If a single person occupies a double room, they will usually be asked to pay a ‘single supplement’. Hotels price their rooms as doubles and they do not reduce their price if they are occupied by a single person, as their costs for the room do not change. Where specific single rooms are offered, these may be smaller and with slightly different facilities to a double room. The supplement for a single room is usually less than for a single person occupying a double room.

Dining

Board basis & restaurant choice

The board basis, restaurant choice and meal service is described in each hotel description. Where there is more than one restaurant in the hotel, meals included in the board basis will generally be taken in the main restaurant, and will usually be buffet style. Breakfast will be a continental style buffet unless otherwise specified, though a range of cooked and cooked-to-order items is often available.

À la Carte restaurants

Reservations may be required for à la carte restaurants. Meals at à la carte restaurants may be charged extra, though some dishes may be available within your board basis.

Dress code

As a courtesy to fellow guests, hotels require guests to wear a shirt/T-shirt, trousers and shoes/sandals in their restaurants. Swimwear is not permitted. The dress code for evening meals is usually smarter than during the day. We advise you to confirm the details with the hotel when you check in.

Air conditioning

Air conditioning is provided in almost all of our hotels. This will usually be operated via a thermostat in your room to enable you to increase/decrease the amount of cooling in summer or heating in winter.

Other guests

We do not have exclusive use of the hotels in this brochure. Most hotels will have guests from other countries and of mixed age. Many hotels operate conference and event facilities so there may be business meetings or events such as wedding receptions taking place during your stay.

TV channels

Many hotels feature satellite TV in your room. Some have additional pay per view channels and there may be channels with adult content. We advise that you take the same care and supervision of children?s TV viewing as you would at home. We cannot guarantee the availability of English language channels.

All Inclusive holidays

All Inclusive holidays are a great way to relax and get the most out of your holiday without having to worry about extra costs. Here are some tips so you know what to expect, and to make sure you get the most from the experience:

Identification

Many hotels will issue you with an ID card, bracelet or necklace. This will need to be shown when ordering drinks meals and other services. Don't lose it as there may be a charge to replace it.

Meal times

Breakfast, lunch, dinner, and the availability of snacks, ice cream and afternoon tea/coffee are usually subject to specific serving times. These will be advised by your hotel.

Drinks

Locally produced alcoholic and soft drinks are included in the All Inclusive service. Imported drinks, premium brands, speciality teas and coffees, fresh fruit juices, and in some hotels, bottled mineral water, are usually charged extra. Drinks are usually served by the glass; you can expect to pay extra if ordering by the bottle.

Alcoholic drinks

The All Inclusive drinks service will usually be available subject to specified serving hours. These will be advised by your hotel, but are typically from 10am to midnight. Freely available alcoholic drinks throughout the day can be a temptation to over-indulge. Please have consideration for your safety, and other guests, and remember that the hotel management can refuse to serve someone they believe to be intoxicated or under age.

Behaviour

We and the hotels reserve the right to withdraw All Inclusive services from any guest whose behaviour, or whose children's behaviour is upsetting the enjoyment of other guests. Continued anti-social behaviour may lead to us and the hotelier terminating your contract and asking you to leave the hotel.

What's not included

Additional services and facilities not specified in the All Inclusive features may incur a charge. Not all bars and restaurants in each hotel are available free of charge. Some restaurants offer an All Inclusive menu plus additional menu items at an extra charge. Bars and restaurants may charge after a certain time (eg. late night opening, typically after midnight).

Entertainment and sports facilities

Some entertainment and sports facilities may incur a charge if not included in an All Inclusive package. Outdoor sports and facilities, for instance watersports and outdoor catering, are subject to weather conditions.

All sports and leisure facilities are subject to availability, and there may be a system restricting use of some facilities to ensure that all have an opportunity to enjoy them. You may be required to pay a refundable deposit.

Age and height restrictions may apply to some activities, and some activities are not open to younger or unsupervised children.

Activities such as watersports are considered hazardous activities by some insurance companies. You should ensure that any activities you wish to participate in are covered by your insurance policy.

Swimming pools

Swimming pools may be square, freeform, lagoon style or infinity. They can be fresh water or salt water, and heated or unheated in winter. Every pool is different so we recommend you familiarise yourself with the layout, how to get in and out, and the location of shallow and deep ends before jumping in. We also ask you to use the pool's shower facility to help keep the pool clean and healthy. For your safety, don't swim after you have been drinking alcohol, and do not swim after dark or when the pool is closed. Children should always be supervised by a responsible adult.

Water slides and features

Age and height restrictions may apply to slides, flumes and other water features, and some may not be suitable for weak swimmers or those with certain medical conditions, so please check carefully before using. Children must be supervised by an adult.

Safety in your hotel

You should familiarise yourself with the fire procedures in your hotel, including location of emergency exits, the swimming pool, and any steps within the hotel grounds. Children should be supervised at all times, especially near water and on balconies.

Hygiene in your hotel

Hygiene and food safety are of prime importance to us and the hotels we work with. We liaise closely with the hotels to ensure that the highest standards are maintained. The standards of food hygiene and water cleanliness at all Red Sea Hotels and Grand Cruises accommodation are monitored and checked by the UK based company Check Safety First (www.checksafetyfirst.com).

Upset stomach

It is not uncommon to suffer a stomach upset when on holiday abroad. Prevention is better than cure, so always wash your hands before eating and drinking, avoid under-cooked foods, ice in drinks and spending too much time in the sun, and drink lots of bottled water. If you do get an upset, the hotel can usually arrange a consultation with a doctor. You may wish to ask your pharmacist for advice on over-the-counter remedies to take with you to resort.

Smoking

All UK airlines operate a total smoking ban. Most of the hotels and ships we feature also have a no smoking policy in hotel rooms and public areas. Please ask at the time of booking if this is important to you.

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